What happens after I place an order?

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to Binley Florist Inc. You will receive an email confirmation once your order has been downloaded and received at Binley Florist. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after Binley Florist receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-800-698-8228 to ensure that your order is being processed.

Can I change the delivery address?

We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please call our Floral Shop as soon as possible at 1-800-698-8228.

Can I change the date of my order's delivery?

If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your order's delivery date, please call our Floral Shop as soon as possible at 1-800-698-8228.

Is it safe to use my credit card online?

We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.

Binley Florist does not rent or sell information they receive from web orders or e-mail registrations to third parties. For more information see our Security and Privacy statement.

Can I cancel an order?

If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at 1-800-698-8228. If your order has already been sent out for delivery we will be unable to cancel it. If your order is scheduled for a delivery date in the future, you can call us at 1-800-698-8228

When will my order arrive?

When placing your order, you will be asked to request a delivery date. Binley Florist offers same day delivery on all floral and gift orders delivered via a select local florist if placed by 2:00 PM in the recipient's time zone. Direct-shipped gifts are delivered via Ground, 2nd Business Day or Next Business Day and are delivered during normal business hours. To check the status of an order, call us at 1-800-698-8228, or send us an email using our online Customer Service Inquiry Form.

Which credit cards are accepted?

We accept a variety of credit cards including American Express, Discover Card, MasterCard, and VISA.

When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

What was the total charged to my credit card?

When you place your order online, you are presented with the price of the merchandise as well as the service charge that is applicable. In addition to these costs, you will be charged sales tax if your order is being delivered to a New York location. Immediately following receipt of your order, you will be sent an order confirmation via e-mail. This e-mail will include an itemized list of the charges. Any discounts or gift certificates that may have been applied will be reflected in the email you receive.

What are the advantages of registering?

Becoming a registered shopper offers you a growing number of personalized benefits to make shopping with us faster, easier, and more intuitive. These are free services, which include the following benefits:

• Faster, easier shopping
  
• Easier gift giving for your personal list of VIPs in your address book
  
• Exclusive special offers
  

You can register automatically when you order flowers or from the My Account section of our site

What if I forgot my password?

If you have already registered and do not remember your password, we can send it to you. Simply Click on the My Account info and enter your Login Name.

Why isn't your site working with my browser?

Ordering from our site does not require the latest and greatest technology, but it does require that you're using an SSL-compliant browser (this means it has a "secure" mode.) Web TV and some browsers behind company firewalls cannot support secure ordering.

For best results, we recommend using Netscape Navigator 3.02 or later, or Microsoft's Internet Explorer 3.02 or later. For AOL users, we recommend the 3.0 or later AOL browser for PC's or the 4.0 browser for Macs. Click one of the following links if you'd like to download a new version of Netscape, Internet Explorer or AOL.

Also, your browser preferences must be set up to accept "cookies", otherwise no items will show up in your basket. (See the next question below for more information.)

Why is my basket empty?

If the products you select are not showing up in your basket, one of two things is probably happening. You may not be fully adding the product to your basket or your browser may not be set up to work properly with the basket.

First, when you select a product, make sure you completely fill in the shipping information and click on either the "Shopping" button or the "Check Out " button on the top of the page. This should add that product to your basket. (You can confirm this by clicking on the "Shopping Basket" button which is in the top navigation bar on every page.)

If your product is still not showing in your basket, your browser could be set up to not accept "cookies". This site uses cookies to keep the items you've added to your order associated with you. We do not put any personal or billing information in these cookies, so there is no security risk in accepting them. You can change your browser option to accept cookies in the preferences menu selection for your browser. Or, you can place your order with Binley Florist by calling 1-800-698-8228 or 518-793-9603.